{"id":345,"date":"2026-01-23T13:12:41","date_gmt":"2026-01-23T18:12:41","guid":{"rendered":"https:\/\/monkstays.com\/?page_id=345"},"modified":"2026-02-23T16:05:22","modified_gmt":"2026-02-23T21:05:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/monkstays.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et d\u2019annulation"},"content":{"rendered":"

Applicable to All Guests and Hosts<\/p>\n\n\n\n

Exploit\u00e9 par Tomin Group International Inc.,<\/strong> (Monkstays)
Qu\u00e9bec, Canada
legal@monkstays.com www.monkstays.com<\/a><\/p>\n\n\n\n

1. Objet et port\u00e9e<\/strong><\/h1>\n\n\n\n
1.1 Objet<\/strong><\/h6>\n\n\n\n

La pr\u00e9sente Politique de remboursements et d\u2019annulations (\u00ab Politique \u00bb) \u00e9tablit les r\u00e8gles r\u00e9gissant les annulations de r\u00e9servation, les modifications, les remboursements, les p\u00e9nalit\u00e9s, les absences (no-show), les cas de force majeure et les ajustements de paiement sur la plateforme Monkstays.<\/p>\n\n\n\n

1.2 Port\u00e9e<\/strong><\/h6>\n\n\n\n

La pr\u00e9sente Politique s\u2019applique \u00e0 toutes les r\u00e9servations confirm\u00e9es effectu\u00e9es via Monkstays dans le monde entier et fait partie int\u00e9grante des documents suivants :<\/p>\n\n\n\n

    \n
  • Conditions d\u2019utilisation de Monkstays<\/li>\n\n\n\n
  • Conditions d\u2019utilisation des Visiteurs<\/li>\n\n\n\n
  • Conditions d\u2019utilisation des H\u00f4tes<\/li>\n\n\n\n
  • Politique de tarification<\/li>\n<\/ul>\n\n\n\n
    1.3 Structure du march\u00e9 (Marketplace)<\/strong><\/h6>\n\n\n\n

    Monkstays agit \u00e0 titre d\u2019interm\u00e9diaire de march\u00e9 num\u00e9rique.<\/p>\n\n\n\n

      \n
    • Les services de s\u00e9jour et de retraite sont fournis par des H\u00f4tes ind\u00e9pendants;<\/li>\n\n\n\n
    • Monkstays agit uniquement comme mandataire limit\u00e9 de perception des paiements pour le compte des H\u00f4tes;<\/li>\n\n\n\n
    • Les remboursements li\u00e9s au s\u00e9jour sont effectu\u00e9s pour le compte de l\u2019H\u00f4te conform\u00e9ment aux conditions d\u2019annulation s\u00e9lectionn\u00e9es;<\/li>\n<\/ul>\n\n\n\n

      Rien dans la pr\u00e9sente Politique ne requalifie Monkstays comme fournisseur de s\u00e9jour.<\/p>\n\n\n\n

      1.4 Cadre juridique<\/strong><\/h6>\n\n\n\n

      La pr\u00e9sente Politique est r\u00e9gie par :<\/p>\n\n\n\n

        \n
      • Les lois de la province de Qu\u00e9bec et les lois f\u00e9d\u00e9rales applicables du Canada;<\/li>\n\n\n\n
      • Les lois imp\u00e9ratives de protection du consommateur applicables dans la juridiction du Visiteur;<\/li>\n\n\n\n
      • Les normes internationales applicables en mati\u00e8re de traitement des paiements.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        2. Principes g\u00e9n\u00e9raux<\/strong><\/h1>\n\n\n\n
        2.1 Transparence<\/strong><\/h6>\n\n\n\n

        Les \u00e9l\u00e9ments suivants sont affich\u00e9s avant la confirmation de la r\u00e9servation :<\/p>\n\n\n\n

          \n
        • Prix du s\u00e9jour<\/li>\n\n\n\n
        • Frais de service de la plateforme;<\/li>\n\n\n\n
        • Taxes applicables;<\/li>\n\n\n\n
        • D\u00e9lais d\u2019annulation;<\/li>\n\n\n\n
        • Conditions de remboursement.<\/li>\n<\/ul>\n\n\n\n

          sont affich\u00e9es avant la confirmation de la r\u00e9servation.<\/p>\n\n\n\n

          2.2 Annulations via la plateforme uniquement<\/strong><\/h6>\n\n\n\n

          Toutes les annulations ou modifications doivent \u00eatre effectu\u00e9es exclusivement via la plateforme Monkstays.<\/p>\n\n\n\n

          Les annulations effectu\u00e9es directement aupr\u00e8s de l\u2019H\u00f4te ou en dehors de la plateforme ne sont pas valides et ne donnent pas automatiquement droit \u00e0 un remboursement.<\/p>\n\n\n\n

          2.3 S\u00e9paration des frais<\/strong><\/h6>\n\n\n\n

          L\u2019admissibilit\u00e9 aux remboursements s\u2019applique s\u00e9par\u00e9ment \u00e0 :<\/p>\n\n\n\n

            \n
          • Le s\u00e9jour fourni par l\u2019H\u00f4te;<\/li>\n\n\n\n
          • Les frais de service Visiteur factur\u00e9s par Monkstays;<\/li>\n\n\n\n
          • Les taxes applicables.<\/li>\n<\/ul>\n\n\n\n

            Chaque composante peut faire l\u2019objet d\u2019un traitement diff\u00e9rent.<\/p>\n\n\n\n

            2.4 Traitement des paiements<\/strong><\/h6>\n\n\n\n

            Tous les remboursements sont effectu\u00e9s \u00e9lectroniquement par les fournisseurs de paiement autoris\u00e9s de Monkstays, selon le mode de paiement initial, sous r\u00e9serve des d\u00e9lais de traitement des prestataires de paiement.<\/p>\n\n\n\n

            \n\n\n\n

            3. Annulations initi\u00e9es par le Visiteur<\/strong><\/h1>\n\n\n\n
            3.1 Calendrier d\u2019annulation standard<\/strong><\/h6>\n\n\n\n

            \u00c0 moins que l'annonce ne pr\u00e9cise d'autres conditions lors du paiement, la politique par d\u00e9faut suivante s'applique :<\/p>\n\n\n\n

            D\u00e9lai d'annulation (avant l'enregistrement)<\/strong><\/td>Remboursement au Visiteur<\/strong><\/td>Notes<\/strong><\/td><\/tr>
            14 jours ou plus<\/td>50 % du montant total de la r\u00e9servation (hors frais de service)<\/td>Automatique via la plataforme<\/td><\/tr>
            7 \u00e0 13 jours<\/td>25% du montant total de la r\u00e9servation (hors frais de service)<\/td>Automatique via la plataforme<\/td><\/tr>
            Moins de 7 jours ou absence sans pr\u00e9avis<\/td>Aucun remboursement<\/td>Exceptions peuvent appliquer (Section 6)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            Les h\u00f4tes peuvent choisir des conditions plus strictes ou plus souples lorsque la loi le permet. Ce sont les conditions affich\u00e9es lors du paiement qui s'appliquent.<\/p>\n\n\n\n

            \n\n\n\n
            3.2 Composantes du remboursement<\/strong><\/h6>\n\n\n\n

            3.2 Composantes du remboursement<\/p>\n\n\n\n

            Les remboursements excluent :<\/p>\n\n\n\n

              \n
            • Frais de service pour les Visiteurs;<\/li>\n\n\n\n
            • Les taxes sur les frais de service de la plataforme;<\/li>\n\n\n\n
            • Les frais de traitement non r\u00e9cup\u00e9rables.<\/li>\n<\/ul>\n\n\n\n

              Les taxes li\u00e9es au s\u00e9jour sont rembours\u00e9es proportionnellement lorsque applicable.<\/p>\n\n\n\n

              \n\n\n\n
              3.3 D\u00e9lai de traitement<\/strong><\/h6>\n\n\n\n

              Les remboursements approuv\u00e9s sont \u00e9mis dans un d\u00e9lai d\u2019environ 5 \u00e0 10 jours ouvrables.<\/p>\n\n\n\n

              Le d\u00e9lai r\u00e9el d\u00e9pend des institutions financi\u00e8res.<\/p>\n\n\n\n

              \n\n\n\n

              4. Annulations initi\u00e9es par l\u2019H\u00f4te<\/strong><\/h1>\n\n\n\n
              4.1 Remboursement complet au Visiteur<\/strong><\/h6>\n\n\n\n

              Si un h\u00f4te annule une r\u00e9servation confirm\u00e9e pour des raisons autres que la force majeure :<\/p>\n\n\n\n

              Le Visiteur re\u00e7oit 100 % de remboursement incluant :<\/p>\n\n\n\n

                \n
              • Sous-total de la r\u00e9servation ;<\/li>\n\n\n\n
              • Taxes li\u00e9es au s\u00e9jour<\/li>\n\n\n\n
              • Frais de service du Visiteur.<\/li>\n<\/ul>\n\n\n\n
                4.2 Cons\u00e9quences administratives pour l\u2019H\u00f4te<\/strong><\/h6>\n\n\n\n

                Monkstays peut appliquer :<\/p>\n\n\n\n

                  \n
                • Suspension temporaire des annonces;<\/li>\n\n\n\n
                • P\u00e9nalit\u00e9s financi\u00e8res; d\u00e9duites des r\u00e8glements futurs ;<\/li>\n\n\n\n
                • Retrait des programmes promotionnels ou facultatifs ;<\/li>\n\n\n\n
                • R\u00e9siliation d\u00e9finitive du compte en cas de fautes graves ou r\u00e9p\u00e9t\u00e9es.<\/li>\n<\/ul>\n\n\n\n
                  4.3 Annulations r\u00e9p\u00e9t\u00e9es<\/strong><\/h6>\n\n\n\n

                  Des annulations r\u00e9p\u00e9t\u00e9es ou injustifi\u00e9es de la part de l'h\u00f4te peuvent entra\u00eener une exclusion d\u00e9finitive de la plateforme<\/p>\n\n\n\n

                  \n\n\n\n

                  5. Modifications, d\u00e9parts anticip\u00e9s et prolongations<\/strong><\/h1>\n\n\n\n
                  5.1 Modifications de la r\u00e9servation<\/strong><\/h6>\n\n\n\n

                  Toute modification des dates de r\u00e9servation ou de la dur\u00e9e du s\u00e9jour n\u00e9cessite l\u2019accord mutuel du Visiteur et de l\u2019H\u00f4te par l\u2019entremise de la Plateforme.<\/p>\n\n\n\n

                  Des ajustements de prix peuvent s\u2019appliquer.<\/p>\n\n\n\n

                  5.2 D\u00e9parts anticip\u00e9s<\/strong><\/h6>\n\n\n\n

                  Si un Visiteur quitte les lieux avant la date de d\u00e9part pr\u00e9vue :<\/p>\n\n\n\n

                  Les nuits non utilis\u00e9es ne sont pas remboursables, sauf si l\u2019H\u00f4te accepte volontairement d\u2019accorder un remboursement, par \u00e9crit, via la Plateforme.<\/p>\n\n\n\n

                  5.3 Prolongations<\/strong><\/h6>\n\n\n\n

                  Les prolongations de s\u00e9jour sont trait\u00e9es comme de nouvelles r\u00e9servations et sont assujetties aux prix, \u00e0 la disponibilit\u00e9 et aux politiques en vigueur au moment de la demande.<\/p>\n\n\n\n

                  \n\n\n\n

                  6. Force majeure et annulations d\u2019urgence<\/strong><\/h1>\n\n\n\n
                  6.1 \u00c9v\u00e9nements admissibles<\/strong><\/h6>\n\n\n\n

                  Une annulation sans p\u00e9nalit\u00e9 peut s\u2019appliquer si l\u2019ex\u00e9cution de la r\u00e9servation est emp\u00each\u00e9e par des \u00e9v\u00e9nements ind\u00e9pendants de la volont\u00e9 des parties, incluant notamment :<\/p>\n\n\n\n

                    \n
                  • Une maladie grave, une blessure ou un d\u00e9c\u00e8s;<\/li>\n\n\n\n
                  • Une catastrophe naturelle;<\/li>\n\n\n\n
                  • Une urgence de sant\u00e9 publique;<\/li>\n\n\n\n
                  • Des restrictions gouvernementales de voyage;<\/li>\n\n\n\n
                  • Des dommages structurels ou une d\u00e9faillance des services publics rendant le s\u00e9jour impropre \u00e0 l\u2019usage.<\/li>\n<\/ul>\n\n\n\n
                    6.2 Documentation<\/strong><\/h6>\n\n\n\n

                    Monkstays peut exiger des preuves documentaires raisonnables.<\/p>\n\n\n\n

                    6.3 R\u00e9sultat du remboursement<\/strong><\/h6>\n\n\n\n

                    Les annulations approuv\u00e9es pour cause de force majeure donnent g\u00e9n\u00e9ralement lieu \u00e0 un remboursement complet, incluant les frais de service.<\/p>\n\n\n\n

                    6.4 Pouvoir discr\u00e9tionnaire<\/strong><\/h6>\n\n\n\n

                    Monkstays conserve un pouvoir discr\u00e9tionnaire raisonnable pour \u00e9valuer l\u2019admissibilit\u00e9 et la suffisance des documents fournis.<\/p>\n\n\n\n

                    \n\n\n\n

                    7. Retraites bas\u00e9es sur des dons<\/strong><\/h1>\n\n\n\n

                    Pour les retraites d\u00e9crites comme \u00e9tant bas\u00e9es sur des dons :<\/p>\n\n\n\n

                      \n
                    • Si un paiement est obligatoire pour participer, les r\u00e8gles d\u2019annulation s\u2019appliquent comme pour une r\u00e9servation standard;<\/li>\n\n\n\n
                    • Si la participation est gratuite et que le don est volontaire, le traitement des remboursements peut varier selon que le don a d\u00e9j\u00e0 \u00e9t\u00e9 transf\u00e9r\u00e9 \u00e0 l\u2019H\u00f4te;<\/li>\n<\/ul>\n\n\n\n

                      Le traitement fiscal des paiements bas\u00e9s sur des dons est d\u00e9termin\u00e9 par l\u2019H\u00f4te.<\/p>\n\n\n\n

                      \n\n\n\n

                      8. Politique d\u2019absence sans pr\u00e9avis (no-show)<\/strong><\/h1>\n\n\n\n
                      8.1 D\u00e9finition<\/strong><\/h6>\n\n\n\n

                      Une r\u00e9servation est consid\u00e9r\u00e9e comme une absence (\u00ab no-show \u00bb) si le Visiteur ne se pr\u00e9sente pas sans avoir annul\u00e9 pr\u00e9alablement.<\/p>\n\n\n\n

                      8.2 Statut du remboursement<\/strong><\/h6>\n\n\n\n

                      Les absences ne sont pas remboursables, sauf si les dispositions de la section 6 s\u2019appliquent.<\/p>\n\n\n\n

                      8.3 Confirmation par l\u2019H\u00f4te<\/strong><\/h6>\n\n\n\n

                      L\u2019H\u00f4te doit confirmer l\u2019absence dans un d\u00e9lai de vingt-quatre (24) heures suivant l\u2019heure d\u2019arriv\u00e9e pr\u00e9vue afin de d\u00e9clencher le traitement du paiement.<\/p>\n\n\n\n

                      \n\n\n\n

                      9. R\u00e9trofacturations, compensations et ajustements<\/strong><\/h1>\n\n\n\n
                      9.1 R\u00e9trofacturations (chargebacks)<\/strong><\/h6>\n\n\n\n

                      Si un Visiteur initie une r\u00e9trofacturation :<\/p>\n\n\n\n

                        \n
                      • Monkstays peut suspendre temporairement l\u2019acc\u00e8s au compte;<\/li>\n\n\n\n
                      • Monkstays peut inverser ou retenir les montants dus \u00e0 l\u2019H\u00f4te;<\/li>\n\n\n\n
                      • L\u2019H\u00f4te demeure financi\u00e8rement responsable des r\u00e9trofacturations li\u00e9es \u00e0 son s\u00e9jour, sauf disposition l\u00e9gale contraire.<\/li>\n<\/ul>\n\n\n\n
                        9.2 Compensation des versements<\/strong><\/h6>\n\n\n\n

                        Les H\u00f4tes autorisent Monkstays \u00e0 compenser tout remboursement, p\u00e9nalit\u00e9 ou r\u00e9trofacturation avec les paiements futurs qui leur sont dus.<\/p>\n\n\n\n

                        \n\n\n\n

                        10. Pouvoir discr\u00e9tionnaire de la plateforme et cas particuliers<\/strong><\/h1>\n\n\n\n
                        10.1 Droit d\u2019intervention<\/strong><\/h6>\n\n\n\n

                        Monkstays peut d\u00e9roger \u00e0 la pr\u00e9sente Politique dans les cas suivants :<\/p>\n\n\n\n

                          \n
                        • Fraude av\u00e9r\u00e9e;<\/li>\n\n\n\n
                        • Risques pour la s\u00e9curit\u00e9 ou la s\u00fbret\u00e9;<\/li>\n\n\n\n
                        • Fausse repr\u00e9sentation substantielle d\u2019une annonce;<\/li>\n\n\n\n
                        • Obligations de conformit\u00e9 r\u00e9glementaire.<\/li>\n<\/ul>\n\n\n\n
                          10.2 D\u00e9cision finale<\/strong><\/h6>\n\n\n\n

                          Toutes les d\u00e9cisions relatives aux remboursements et aux annulations sont finales apr\u00e8s le processus d\u2019examen interne de Monkstays, sous r\u00e9serve des droits imp\u00e9ratifs pr\u00e9vus par la loi.<\/p>\n\n\n\n

                          \n\n\n\n

                          11. Devise et taux de change<\/strong><\/h1>\n\n\n\n

                          Les remboursements sont effectu\u00e9s dans la devise utilis\u00e9e lors de la r\u00e9servation.<\/p>\n\n\n\n

                          Les diff\u00e9rences de taux de change et les frais de transaction internationale impos\u00e9s par les institutions financi\u00e8res demeurent \u00e0 la charge du Visiteur ou de l\u2019H\u00f4te.<\/p>\n\n\n\n

                          Monkstays ne contr\u00f4le pas les taux de change appliqu\u00e9s par des tiers.<\/p>\n\n\n\n

                          \n\n\n\n

                          12. R\u00e8glement des diff\u00e9rends et droit applicable<\/strong><\/h1>\n\n\n\n
                          12.1 R\u00e8glement interne<\/strong><\/h6>\n\n\n\n

                          Tout diff\u00e9rend doit d\u2019abord \u00eatre soumis \u00e0 l\u2019adresse legal@monkstays.com\n dans un d\u00e9lai de trente (30) jours suivant l\u2019\u00e9v\u00e9nement concern\u00e9.<\/p>\n\n\n\n

                          12.2 Comp\u00e9tence<\/strong><\/h6>\n\n\n\n

                          Les diff\u00e9rends non r\u00e9solus sont soumis \u00e0 la comp\u00e9tence exclusive des tribunaux civils de Montr\u00e9al, province de Qu\u00e9bec, Canada, sous r\u00e9serve des lois imp\u00e9ratives de protection du consommateur applicables dans la juridiction du Visiteur.<\/p>\n\n\n\n

                          \n\n\n\n

                          13. Mise \u00e0 jour de la Politique<\/strong><\/h1>\n\n\n\n
                          13.1 Modifications<\/strong><\/h6>\n\n\n\n

                          Monkstays peut modifier la pr\u00e9sente Politique de temps \u00e0 autre.<\/p>\n\n\n\n

                          Les modifications substantielles s\u2019appliquent uniquement aux r\u00e9servations futures et n\u2019affectent pas les r\u00e9servations d\u00e9j\u00e0 confirm\u00e9es.<\/p>\n\n\n\n

                          13.2 Acceptation<\/strong><\/h6>\n\n\n\n

                          L\u2019utilisation continue de la Plateforme apr\u00e8s la publication d\u2019une version mise \u00e0 jour constitue une acceptation des nouvelles conditions.<\/p>\n\n\n\n

                          <\/p>","protected":false},"excerpt":{"rendered":"

                          Applicable to All Guests and Hosts Operated by Tomin Group International Inc. (Monkstays)Qu\u00e9bec, Canadalegal@monkstays.com\u2003 www.monkstays.com 1. Purpose and Scope 1.1 Purpose This Refunds & Cancellations Policy (\u201cPolicy\u201d) sets out the rules governing booking cancellations, modifications, refunds, penalties, no-shows, force majeure events, and payment adjustments on the Monkstays platform. 1.2 Scope This Policy applies to all […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-345","page","type-page","status-publish","hentry"],"yoast_head":"\nRefunds & Cancellations Policy - Monkstays<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monkstays.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds & Cancellations Policy - Monkstays\" \/>\n<meta property=\"og:description\" content=\"Applicable to All Guests and Hosts Operated by Tomin Group International Inc. (Monkstays)Qu\u00e9bec, Canadalegal@monkstays.com\u2003 www.monkstays.com 1. Purpose and Scope 1.1 Purpose This Refunds & Cancellations Policy (\u201cPolicy\u201d) sets out the rules governing booking cancellations, modifications, refunds, penalties, no-shows, force majeure events, and payment adjustments on the Monkstays platform. 1.2 Scope This Policy applies to all […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monkstays.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Monkstays\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-23T21:05:22+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/monkstays.com\/refund_returns\/\",\"url\":\"https:\/\/monkstays.com\/refund_returns\/\",\"name\":\"Refunds & Cancellations Policy - Monkstays\",\"isPartOf\":{\"@id\":\"https:\/\/monkstays.com\/#website\"},\"datePublished\":\"2026-01-23T18:12:41+00:00\",\"dateModified\":\"2026-02-23T21:05:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/monkstays.com\/refund_returns\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/monkstays.com\/refund_returns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/monkstays.com\/refund_returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/monkstays.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refunds & Cancellations Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/monkstays.com\/#website\",\"url\":\"https:\/\/monkstays.com\/\",\"name\":\"Monkstays\",\"description\":\"Book authentic monastery stays & spiritual retreats worldwide\",\"publisher\":{\"@id\":\"https:\/\/monkstays.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/monkstays.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/monkstays.com\/#organization\",\"name\":\"Monkstays\",\"url\":\"https:\/\/monkstays.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/monkstays.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/monkstays.com\/wp-content\/uploads\/2025\/12\/monkstays_logo_verticalB_1600.png\",\"contentUrl\":\"https:\/\/monkstays.com\/wp-content\/uploads\/2025\/12\/monkstays_logo_verticalB_1600.png\",\"width\":1600,\"height\":1600,\"caption\":\"Monkstays\"},\"image\":{\"@id\":\"https:\/\/monkstays.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refunds & Cancellations Policy - Monkstays","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/monkstays.com\/fr\/refund_returns\/","og_locale":"fr_CA","og_type":"article","og_title":"Refunds & Cancellations Policy - Monkstays","og_description":"Applicable to All Guests and Hosts Operated by Tomin Group International Inc. 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